Nurse faces financial crisis over ‘essential’ lost luggage


A family facing ‘financial ruin’ because of the cost of living crisis have been battling for 24 days to find ‘essential’ lost luggage after flying with Aer Lingus.

Mother-of-two Sonia Matthew, 37, is just one of thousands of passengers who have endured a nightmare trying to retrieve lost luggage from Aer Lingus in recent months.

More than 5,000 people have joined a new Aer Lingus complaints action group on Facebook to highlight the issue.

A family facing ‘financial ruin’ because of the cost of living crisis have been battling for 24 days to find ‘essential’ lost luggage after flying with Aer Lingus. Photo: GB-Photography/Shutterstock

For many, their frustration was exacerbated by the airline’s inability to communicate with them, calling attempts to recover their belongings a “full-time job”.

Ms Matthew, from Kerala, India, flew from Cochin to Dublin, via Munich, with Aer Lingus on July 19. Traveling with her husband and two young children, Ms Matthew and her family checked in eight bags, a two-piece stroller and a car seat, which never arrived at Dublin Airport.

Ms Matthew has ‘no income’ and lives in a rented house in Dublin, where she worked as a nurse in a private care home, before going on maternity leave.

Sonia Matthew lost luggage
Sonia Matthew, right, with her husband and children.

Speaking to the Irish Daily Mail, she said: ‘Really we are in a financial crisis. I have no income and my husband receives less money. Our suitcases contained all the necessary items, including our children’s clothes and food.

With reduced incomes and skyrocketing rental prices and essentials, Mrs. Matthew and her husband cannot afford to buy back all the missing items.

She said: “We also lost a lot of daily medicine for me, my children and my husband – among many containers, dresses, watches, jackets, shoes, baby milk preparation machines and photo albums from the baptism of my oldest. young child, which costs €490. Really, we are tired and fed up.

Ms Matthew said she and her husband had spent weeks trying to recover the family’s lost luggage, so far without success.

She said: ‘We reported lost bags on arrival. Every day we call and inform Aer Lingus and according to them they still cannot trace our luggage.

More than 5,000 people have joined a new Aer Lingus complaints action group on Facebook to highlight the issue. Photo: Croatorum/Shutterstock

“We are imploring their help as we urgently need a car seat for our baby and it is too much to buy it back at the moment.”

Meanwhile, other passengers are also struggling to pay for lost baggage by Aer Lingus.

Following questions posed to affected Aer Lingus passengers, the Mail has received a large number of emails from people wishing to share their experiences.

Karen Stanway flew from Manchester to Dublin with Aer Lingus on July 24. Her bag never arrived and is still missing.

Ms Stanway told the Mail: ‘Arriving in Dublin and waiting at baggage claim, my husband’s luggage came out but mine did not. No one wanted to talk to us and expected us to use a machine.

“We then had to go on a crazy shopping spree because I had nothing – no clothes, just the clothes I had arrived in. I will claim this unexpected expense on the online claim form. No doubt this will not be answered or acknowledged. My concern is that about two weeks later my bag still hasn’t been delivered.

Aer Lingus has been approached for comment.

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